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Crash Parts – In Tennessee, you have certain protections under state law regarding OEM parts.

  • The vehicle owner has the right to know that non-OEM parts will be used in the repair, and see a listing of those parts on an estimate, prior to work taking place.
  • The vehicle owner has the right to insist on the use of only OEM parts for current model year and immediate prior model year vehicles.
  • The name or logo of the manufacturer of all non-OEM parts must be affixed to or inscribed on the part, and be visible after installation whenever practicable.
  • The vehicle owner must be given notice that any warranties that apply to the non-OEM parts will be provided by the manufacturer or distributor of the parts and not the manufacturer of the vehicle.

Violations of this regulation are considered unfair claims settlement practices.

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